Shipping, FAQ's & Contact Info!

You are welcome to contact me at contact@shelbydegarmo.art any day!

I do my absolute best to check my emails twice a day- but please allow 24-48 hours for me to get back to you (sometimes family/work things come up and I can't check as fast)! :) Please feel welcome to email me with any questions, or just to say hi!

Shipping Schedule: Updated August 16th at 4PM EST

I can't thank you all enough for the support you've shown my art recently, I am so grateful and doing everything I can to get orders made and mailed as quickly (and carefully) as I can! 

If your order is older than the outstanding numbers below, that means it has been mailed! If you need help finding your shipping confirmation please email me :)  

Orders #6063-6076: August 19th! :)

If you're ordering something that is time sensitive, like gift or you're moving, please email me as soon as possible to let me know about time sensitivities so I can expedite it

 Shipping/Order Processing

How long does shipping take?

Typically processing an order will take about 5-10 business days as every order is made by hand (to order)!  Every print, sticker, accessory and original art order is made and processed by hand in my home studio, and fulfilled by me. I'm in a constant cycle of making orders, packing, and mailing things. If you have any questions at all I am more than happy to help during any point in the process, just email me!

Clothing is fulfilled through Printful and shipping time may vary on their end, it's typically about a week! These products ship separately from my hand made art and art products as they are much larger and have to be stored with a print warehouse! :)

Gift wrapping/Orders meant to be presents:

If you need something for a present/someone's birthday/holiday and need it in a short timeframe- I can help! Just send me an email and I'll make it as fast as possible, often if you email me early enough I can get it out within 24 hours (up to 48 for an original painting). I'm totally happy to stay up all night making an order if it means getting there in time for someone's special day :) 

Orders for gifts can also come gift wrapped and ready to open, just let me know!

I never received an order confirmation or tracking number?

It's most likely that the email with your confirmation or tracking information (if applicable) went to your spam, or there may have been a typo somewhere! In any case, please email me directly at contact@shelbydegarmo.art and I can get your full order history for you! I can re-email your info or get you pdf receipts of your order and your shipping label

Does my order come with tracking?

At checkout you will see 2 shipping options: 1 with and one without tracking. Both are fulfilled by the USPS, and both are packaged with the same care. Tracking is simply to ensure your peace of mind/keep a time in observation if needed! First Class mail typically takes around 5-10 days, and Priority Mail around 3-5
First Class Mail service is non-tracked USPS Mail and Priority Mail is tracked USPS Mail. 

Do you ship internationally?

Yes! Unless there are mailing restrictions in place, I ship wherever you are!

My order was damaged

I'm so sorry to hear that! In the event the USPS damages a mailer I would appreciate two things! 1) Pictures of the damages so that I can contact USPS, and 2) Consent to reissue your order to your original order address. Please email me at: contact@shelbydegarmo.art with your order number, pictures if you have them, and general info so I can get a replacement sorted out for you!

I never received my order/my order had a mistake-

I am so sorry to hear that! Although it's a rarity, there is always a chance orders may be lost in the mail, delivered to a wrong address, stolen, returned, etc. If your order goes undelivered far beyond the expected delivery date, please contact me at: contact@shelbydegarmo.art so I can facilitate a reissuing of your order. In the event of a mistake on my part, I'm happy to remedy it as fast as possible as well! *replacements are at zero cost to you, I'll cover remaking and mailing everything* <3

Where do you ship from?

North Carolina! :)

Print Quality and Texture

What is the difference between matte and holographic?

All prints are printed on my Canon PROGRAF TA-30 on Canon Professional Luster paper! Matte prints are a semi-gloss photo paper, with archival ink. The paper is bright, highly opaque and durably thick (10.2 mil, 255 gsm)! All prints are documented to best represent the texture of the original painting, including the paint, as well as the texture of the linen or wood grain. Holographic prints have a rainbow star sheen! If you check out this image below, the print on the left (larger) is a matte standard print, and the right (smaller) is with the holographic cold press! Large format prints are made with the same quality paper, however they are simply printed on a roll! They have the same print quality as standard prints, but are closer to "poster" size! 

Do you do commissions?

I do, yes! I tend to only take around 5 at a time presently, just as it is the best way I can effectively complete work for folks! I typically estimate that commissions will take between 2-3 months for a finished painting, just as I juggle commissions with the shop, my patreon, social media and my personal painting work! :)

If you'd like to talk to me about a commission, I have a Google Form you can find under my "original artwork & commissions" tab. That form serves as a waitlist, so generally my response time on that form will be longer, as I tend to it as I have commission slots free up! You can also email me directly, whatever is most comfortable for you, all just depends on what is most comfortable for you, and the urgency with which you need the art! :)

How do shop drops work?

You may often hear me announce on my socials that a shop drop is coming soon! You may also notice that my shop is open 24/7- I don't close it for down time, as it is my full time income! 
Shop drops are a way for me to space out time to make new art, and make it as fair as possible for folks to access them at the same time. On a shop drop I'll typically have a collection of new original paintings, prints, stickers and other merch! Anything that isn't a unique piece (like an original painting, or sometimes limited merch!) will stay up permanently! Original canvases and any other special items will be limited to (1) or however many I am able to make, and once they're gone, they're gone <3 By doing this through a drop format though, I can ensure it is as fair and equal opportunity as possible for folks to snag an original if they'd like